Outdoor activities are weather-dependent. We reserve the right to cancel or reschedule the activity due to adverse weather conditions, such as heavy rain, lightning, or high winds. If we cancel the activity, you will receive a full refund or the option to reschedule.
Some outdoor activities require a certain level of physical fitness. You must be able to participate in the activity without putting yourself or others at risk. If you have any medical conditions or concerns, you must notify us before booking the activity.
We will provide you with the necessary safety equipment for the activity, such as helmets and visibility vests. You must wear the safety equipment provided at all times during the activity.
Tour Leader Instructions:
Our tour leaders will provide you with instructions and guidelines for the activity. You must follow their instructions and guidelines to ensure your safety and the safety of others.
Some outdoor activities have age restrictions. You must be of the minimum age to participate in the activity or accompanied by a responsible adult.
You must sign a liability waiver before participating in the activity. We are not liable for any accidents, injuries, or losses that may occur during the activity.
Photography and Video:
We may take photographs or videos of the activity and its participants for promotional purposes. By participating in the activity, you consent to the use of your likeness in such promotional materials.
Thank you for choosing our e-Bike Tours and Rentals services. We understand that travel plans may change unexpectedly, and we aim to accommodate our customers to the best of our ability. Please take a moment to read our Cancellation and Refund Policy below.
- If you cancel your booking 5 days or more prior to the scheduled tour or rental date, you will receive a full refund.
- If you cancel your booking between 2 and 4 days prior to the scheduled tour or rental date, we will charge a cancellation fee of 50% of the total cost.
- If you cancel your booking less than 24 hours before the scheduled tour or rental date, we will charge a cancellation fee of 100% of the total cost.
- If we cancel a tour or rental due to unforeseen circumstances (e.g. extreme weather conditions, not enough persons), we will offer you a full refund or an alternative tour or rental date.
- If you choose to end a tour early, no refund will be provided.
Please note that any refunds will be made in the same form of payment as the original booking. We are not responsible for any additional expenses incurred due to changes or cancellations of bookings, including but not limited to transportation, accommodation, or other activities.
Thank you for choosing our services, and we hope you have an enjoyable and memorable experience exploring Meteora with us.
Information We Collect
When you make a reservation for one of our e-bike tours or rentals, we collect certain personal information, such as your name, email address, phone number, and payment information. We may also collect information about your location and how you use our website.
How We Use Your Information
We use your personal information to process your reservations and payments, communicate with you about your bookings, and provide you with customer support. We may also use your information to send you promotional offers or newsletters, but only if you have given us permission to do so.
How We Protect Your Information
We take the security of your personal information very seriously and have implemented appropriate technical and organizational measures to protect it against unauthorized access, alteration, disclosure, or destruction. We use industry-standard encryption technologies to secure your payment information.
Sharing Your Information
We do not sell or rent your personal information to third parties. We may share your information with our trusted service providers, such as our payment processor and email marketing platform, only to the extent necessary to provide our services to you.
You have the right to access, modify, or delete your personal information at any time by contacting us. You can also opt-out of receiving promotional emails by clicking the unsubscribe link at the bottom of the email.
Changes to this Policy
Last updated: 13/4/2023
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